Terms

Terms of service.

These terms are the agreement between PORT 60 LTD, trading as Port60, a company registered in England and Wales, company number 08223558, registered office 9 Bibury Road, Birmingham, England, B28 0HG ("Port60", "we"), and the organisation or person opening an account ("you"). They cover the Port60 platform and every product sold on it, the products available today and those we add in future. By creating an account, or by using the platform, you agree to these terms and to the acceptable use policy, which forms part of them. Last updated 3 August 2026.

1. Your account

You confirm the information you give us is accurate, that you are at least 18 and, where you open an account for an organisation, that you have authority to bind it. You are responsible for keeping sign-in credentials secure and for everything done through your account and workspace, including by people you invite into it and the roles you give them. Tell us immediately at [email protected] if you believe your account has been compromised.

2. Subscriptions, trials and fees

Paid plans bill in advance on a recurring basis at the prices shown when you subscribe, plus VAT where applicable. Trials convert to paid subscriptions at the end of the trial period unless cancelled first. We may change prices with at least 30 days' notice; changes apply from your next billing period, and if you don't accept a change you may cancel before it takes effect. If a payment fails we may retry it, and we may suspend or downgrade the account if it remains unpaid. Where a subscription payment is charged back without justification, we may recover the resulting costs. Fees are non-refundable except where the law says otherwise or these terms say so, and fees outstanding when an account ends remain payable.

3. Acceptable use

Use of the platform is subject to the acceptable use policy, in short: no unlawful activity, no misleading donors or supporters, no abuse of the payment features, no interference with the platform's security or other customers, and no use of the platform to build or feed a competing service. We may investigate suspected breaches and act as that policy describes, up to suspension or termination; where a breach causes us loss, we reserve the right to recover it (see section 13).

4. Fair usage

Plans include generous allowances for storage, processing and platform-assisted capabilities, set to comfortably cover normal use of the products. We may apply technical limits to protect the platform and its customers. Where usage is materially and repeatedly excessive relative to normal use of your plan, we may throttle the relevant capability, ask you to upgrade, or agree a tailored arrangement. We will always contact you first unless the usage is endangering the platform. Deliberately circumventing limits, quotas or metering is a breach of these terms.

5. Your content and your data

Everything your organisation puts into its workspace, including content, supporter and donor records and configuration, belongs to you. You grant us the licence needed to host, process, transmit and display it solely to provide the services. We process workspace personal data on your instructions as your processor; our own handling of account data is described in the privacy policy.

You are responsible for your own legal compliance in using the products: that your fundraising complies with the law and any regulator that applies to you, that claims you make to HMRC (for example Gift Aid) are accurate and supported by the declarations you capture, and that you have the rights and lawful bases needed for the personal data and content you bring to the platform. Where an AI-assisted feature helps produce content, its output is a suggestion, you are responsible for reviewing it and for what you publish.

6. Third-party services you connect

Some features work with accounts you hold with third parties, for example your payment providers or a connected Google account. Those accounts are yours, governed by the third party's own terms; we are not a party to them and are not responsible for the third party's acts, omissions or availability. You can disconnect them at any time, and we only use the access you grant to provide the relevant feature.

7. Confidentiality

Each of us may learn things about the other that are not public, about your organisation and its supporters on one side, and about the platform and our business on the other. Each of us will use the other's confidential information only to perform this agreement, protect it with reasonable care, and disclose it only to people who need it and are bound to keep it confidential, or where the law requires disclosure. This obligation survives the end of the agreement.

8. Our platform

The platform, its software, design and branding are ours (or our licensors'). We grant you a non-exclusive, non-transferable right to use them for your organisation's internal purposes for as long as you have an account in good standing. You may not copy, modify, decompile or reverse engineer the platform except where the law allows it regardless of this clause, and you may not use our name or branding without written permission. Feedback you give us may be used to improve the products without obligation or compensation.

9. Beta and early-access features

We sometimes offer features early, labelled beta, preview or similar. They are provided as is, may change or be withdrawn at any time without notice, may carry additional conditions, and are excluded from any commitments these terms make about the services. Feedback on them is particularly welcome.

10. Availability and changes

We work to keep the platform available and performant, but it is provided without a guaranteed service level and may be briefly interrupted, for maintenance, for security, or by events outside our control. Products evolve: we may add, change or retire features, and may suspend a capability where we reasonably believe it is being abused or poses a security or legal risk. Where a change materially reduces what your plan provides, you may cancel and receive a pro-rata refund of prepaid fees for the affected period.

11. Suspension and termination

You can cancel at any time from your account; cancellation takes effect at the end of the paid period. We may suspend or terminate your account for material breach of these terms (including the acceptable use policy and section 4), for non-payment, or where required by law, with notice except where the breach demands immediate action. After termination we make your data available for export for 30 days, then delete or anonymise it in line with the privacy policy and our legal obligations. Fees outstanding at termination remain payable. Sections that by their nature should survive (including 5, 7, 8, 12, 13 and 14) survive termination.

12. Warranties and disclaimers

We warrant that we provide the services with reasonable skill and care. Beyond that, the platform is provided "as is": we do not warrant it will be uninterrupted or error-free, and we make no promises about the results your organisation achieves by using it. Nothing in these terms limits any warranty or right that cannot lawfully be limited.

13. Liability

Neither of us excludes liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be excluded. Subject to that: we are not liable for indirect or consequential loss, loss of profits, revenue, donations, data or goodwill; and our total liability arising out of or in connection with the platform in any 12-month period is capped at the fees you paid us in that period. You are responsible for losses we suffer that arise from your breach of section 5, the acceptable use policy, or your unlawful use of the platform. If you use the platform as a consumer rather than for an organisation, nothing in these terms affects your statutory rights.

14. General

We may update these terms; material changes will be notified at least 30 days before they take effect, and continuing to use the platform after that is acceptance, except that changes required by law, or needed to address security or abuse, may take effect immediately. Neither of us is liable for delay caused by events outside reasonable control. You may not assign this agreement without our consent; we may assign it as part of a reorganisation or sale. If a clause is found unenforceable the rest stands. A failure to enforce a right is not a waiver of it. These terms, the acceptable use policy and the privacy policy are the entire agreement about the platform and supersede prior discussions. Notices to us go to [email protected]; notices to you go to your account email.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, though we may seek injunctive or equivalent relief in any court where the platform is being abused, and nothing prevents a consumer relying on the courts of their home country.